Privacy Policy
Last Updated: August 19, 2021
Thank you for your interest in Replenysh! This Privacy Notice explains how information about you, that directly identifies you, or that makes you identifiable (“personal information”) is collected, used, disclosed, and otherwise processed by Replenysh in connection with our services.
When we use the terms “Replenysh”, “we”, “us”, or “our” in this Privacy Notice, we are referring to Replenysh, Inc., and its affiliates and subsidiaries. When we use the term “Service,” we are referring to all of the services and product offerings that we offer on our own behalf, including our product offerings such as the Replenysh Platform, our website https://replenysh.com/, our Replenysh mobile application, or any other Replenysh product or service that posts or links to this Privacy Notice.
Our Collection of Personal Information
From the first moment you interact with us, we are collecting personal information about you. Sometimes we collect personal information automatically when you interact with our Services and sometimes we collect the personal information directly from you. At times, we may collect personal information about you from other sources and third parties, even before our first direct interaction.
Personal Information You Provide
We collect the following personal information you provide in connection with our Service:
− Account Creation and Profile Information. We collect personal information that you provide when you register for an account. This information includes your full name, email address, and password. Once you create an account, you may also be able to update your account information, such as your name, phone number, email address, photo avatar, and other preferences and information, including information about your business (if applicable). We may also collect information related to your account history, including the date and type of account creation, account status, log in activity, your pick up address including access codes or specific pickup area, the requested pickup date, your actual pick up date, the materials or products collected, the quantity of materials or products collected, the quality of the materials or products collected, and other account activity information such as alert messages you receive in connection with the services, enrollment and account errors, and the cancellation date and associated cancellation confirmation code if you choose to cancel your services.
− Communications: When you contact us through any method of communications, we may collect your name, email address, mailing address, phone number, or any other personal information you choose to provide to us.
− Demographic Information: When you update your profile information or fill out one of our surveys or market research inquiries, we may collect demographic information, including your age, gender, or annual income, and other information about you or your business (as applicable) including, for example, your industry, types of materials used, and annual revenues.
− Marketing Emails. If you sign up to receive news or alerts from us, or join our wait list, we may collect your email and applicable interests and communication preferences. If you wish to stop receiving email messages from us, please see the Communication Preferences section below.
− Feedback Information: We may also collect and feedback and ratings you provide relating to our services or products.
Although we often collect the personal information described above directly from you, we also collect this information through service providers and other third parties that collect it on our behalf, such as communications providers, analytics providers, survey, contest and promotion entry providers and marketing providers. Please see the Personal Information from Other Sources and Third Parties section below.
Personal Information Automatically Collected
As is true of most digital platforms, we and our third-party providers and partners collect certain personal information automatically when you visit or interact with our Service:
− Log Data: Including your internet protocol (IP) address, operating system, browser type, browser ID, the URL you entered and the referring page/campaign, date/time of your visit, the time you spent on our services and any errors that may occur during your visit to our Services.
− Analytics Data: Including the electronic path you take to our services, through our services and when exiting our services, as well as your usage and activity on our services, such as the links, objects, products and benefits you view, click or otherwise interact with, including your search history (also known as “Clickstream Data”). We may also derive information on your preferences based on Clickstream Data.
− Location Data: Including your general geographic location based on the Log Data we collect.
− Application Data: Some of our services offer mobile or browser applications to allow you to take advantage of our service offerings on the go and/or when visiting third-party websites and other online services. Certain of these applications also allow us to access more precise Location Data about you and collect information about your use and interactions with third-party websites and online services (including the products or services you are interested in or purchase) to better serve you.
For information about our, and our third-party providers and partners’, use of cookies and related technologies to collect information automatically on our online services, and the choices you may have in relation to those practices, please visit our Cookie Notice.
Personal Information from Other Sources and Third Parties
Although we often collect the personal information described above directly from you, we also collect this information through service providers and other third parties that collect it on our behalf, as noted below. Please note that our systems may record personal information that you type into our websites and other online services even if you do not choose to submit it.
− Referrals: We offer a referral service that allows you to tell others about our Services by forwarding or sending certain marketing communications and/or emails to an individual you believe may be interested in our products and Services. We use personal information collected in connection with these referral services to communicate with the individual you are referring and to provide you any benefits, incentives and/or rewards you may be eligible for as a result of your referral.
− Social Media: If you choose to interact with us on social media or third party service, such as when you like, follow or share our content on Facebook, Twitter, Instagram or other sites, or interact with social media icons on our Service, we may collect personal information about you from your social media account that you make public. We use personal information collected in connection with your social media account to communicate with you, better understand your interests and preferences, and better understand our customer base in the aggregate.
− Brands and Business Partners: Our business partners, including brands, and other stakeholders, collect personal information in connection with our services and often share some or all of this information with us.
− Service Providers: Our service providers, such as our website and service operators and marketing providers, collect personal information to provide the service and often share some or all of this information with us.
− Information Providers: We may from time to time obtain information from third-party information providers to correct or supplement personal information we collect. For example, we may obtain updated contact information from third-party information providers to reconnect with you.
− Information from Other Sources. We may obtain information from other sources, including through transactions such as mergers and acquisitions. We may combine this information with other information we collect from or about you. In these cases, our Privacy Notice governs the handling of the combined personal information. We use this information to operate, maintain, and provide to you the features and functionality of the Service, as well as to communicate directly with you, such as to send you email messages about products and services that may be of interest to you.
− Publicly Available Information: We may collect personal information from publicly available sources, such as government records or public review websites, to supplement the personal information identified above.
Our Use of Personal Information
In addition to the uses described above, we may also use the personal information we collect through our Service to:
− Provide the Service, including fulfilling your orders, including to process payments;
− Administer and improve our Service, including test different configurations of our Service, diagnose errors and problems with our Service;
− Remember you and the choices you have made in relation to our Service;
− Provide you with news about products and services we or our preferred partners offer and deliver marketing communications and advertisements based on your interests and interactions with us.
− Incorporate ideas from your responses into our business operations and customer service models;
− Respond to your comments and questions and provide customer service.
− Communicate with you regarding our services, offerings, and products (including by sending you service-related emails);
− Facilitate our day-to-day business operations, such as maintaining accounts and processing transactions;
− Develop new products and services, and improve existing products and services;
− Aggregate information we receive from you and third parties to help understand your needs, customize our services and offerings to you, and provide you better service;
− Conduct research and analytics designed to understand our customer base and improve our products, services and customer experience;
− Prevent, investigate or provide notice of fraud or unlawful or criminal activity;
− Enforce and carry out contracts and agreements, including our Terms of Use;
− Comply with legal obligations;
− For any other lawful purpose, or other purpose that you consent to.
Please note that we link the personal information we collect in connection with your services with the other personal information that we collect about you and may use it for the purposes we describe in more detail in the other sections of this Privacy Notice.
Our Disclosure of Personal Information
We disclose personal information in the following ways:
− Within Replenysh: We are able to offer you the services we make available because of the hard work of the entire Replenysh team. Replenysh entities disclose personal information to other Replenysh companies and brands that are owned or controlled by Replenysh, and other companies owned by or under common ownership as Replenysh. These companies will use your personal information in the same way as we can under this Privacy Notice.
− Brands and Business Partners: We may disclose personal information to our business partners, including brands, and other stakeholders for transactional purposes as needed to provide our Services.
− Data Analytics Providers: We may share personal information with data analytics providers who analyze statistics and trends relating to the usage of and activity relating to our services. These data analytics providers produce reports and make suggestions for our customer and business strategy based on the personal information and other information analyzed.
− Online Advertising Partners. We may also share personal information with advertising networks or permit these partners to collect information from you directly on our websites to facilitate online advertising, such as search engines and social network advertising providers to serve targeted ads to you or to groups of other users who share similar traits, such as likely commercial interests and demographics, on third-party platforms. For more information, including how to opt out of interest-based advertising, please see our Cookie Notice.
− Payment Processors and Online Payment Systems: We share personal information with payment processors, online payment system providers and other billing agents to process, for example, your payment for the services or materials contributions.
− Communication Providers: We share personal information with third parties who assist us in providing our customer service experience and facilitating our communications with you, including third parties that provide call center, email and chat support services.
− Other Service Providers: In addition to the third parties identified above, we engage other third parties to perform certain functions on our behalf in connection with the uses of personal information described in the Our Collection of Personal Information and Our Use of Personal Information section above, including rewards tracking, communication printing, website hosting, information technology support, content development and fraud monitoring. Depending on the function the third party serves, the service provider may process personal information on our behalf or have access to personal information while performing functions on our behalf.
− Corporate Business Transaction or Reorganization: We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose personal information to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal information may also be disclosed in the event of insolvency, bankruptcy, or receivership.
− Legal Obligations and Rights: We may disclose personal information to third parties, such as legal advisors and law enforcement:
o In connection with the establishment, exercise, or defense of legal claims;
o To comply with laws and regulations or to respond to lawful requests and legal process;
o To protect our rights and property and the rights and property of our agents, customers, and others, including to enforce our agreements, policies, and Terms of Use;
o To detect, suppress, or prevent fraud;
o To reduce credit risk and collect debts owed to us;
o To protect the health and safety of us, our customers, or any person; or
o As otherwise required by applicable law.
− Consent: We may disclose personal information about you to certain other third parties with your consent.
COMMUNICATION PREFERENCES
In connection with our Services, we may send you email messages, direct mail offers, push notifications, SMS text messages, or other communications, including telephone calls, regarding our Service. You may ask us not to send you marketing communications or request a change to the method or frequency of communication by:
− Following any available opt-out or communication preferences instructions in the marketing communications (for example, you can stop receiving push notifications from us by changing your preferences in the iOS or Android notifications settings menu);
− When available, accessing the “Unsubscribe” or “Communication Preferences” settings in your account profile page;
− To unsubscribe from marketing text messages and calls at any time, text STOP, END, CANCEL, UNSUBSCRIBE or QUIT to +19493357379 or reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to any text message you receive from us. You may receive one final text message confirming your request; or
− Sending a request to privacy@replenysh.com with the words “Opt Out” or “Communication Preferences” in the subject line, the address or number at which we contacted you and your request.
Please allow up to 10 days for your request to be processed. If you request to opt out of marketing communications, please note that we may continue to send you non-marketing communications, such as those directly related to the fulfillment of a specific transaction you requested, maintenance of your account or status of our ongoing business relations.
Children’s Personal Information
Our Service is not directed to, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 13. If you are under the age of 13, please do not use our Service or otherwise provide us with any personal information either directly or by other means. If a child under the age of 13 has provided personal information to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal information from our systems. If we learn that any personal information we collect has been provided by a child under the age of 13, we will promptly delete that personal information.
Third-Party Websites
Our Service may include links to or redirect you to third-party websites, plug-ins and applications, including social media services where you may connect with us. Third-party websites may also reference or link to our Service. Except where we post, link to or expressly adopt or refer to this Privacy Notice, this Privacy Notice does not apply to, and we are not responsible for, any personal information practices of third-party websites and online services or the practices of other third parties. To learn about the personal information practices of third parties, please visit their respective privacy notices or policies.
REGION-SPECIFIC DISCLOSURES
Nevada: Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. To submit such a request, please contact us at privacy@replenysh.com.
Updates to This Privacy Notice
We will update this Privacy Notice from time to time. When we make changes to this Privacy Notice, we will change the “Last Updated” date at the beginning of this Privacy Notice. If we make material changes to this Privacy Notice, we will notify individuals by email to their registered email address, by prominent posting on our Service, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided.
Contact Us
If you have any questions or requests in connection with this Privacy Notice or other privacy-related matters, please send an email to privacy@replenysh.com.
Alternatively, inquiries may be addressed to:
Replenysh
P.O. Box 515381, PMB 83530
Los Angeles, CA 90051-6681
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REPLENYSH COOKIE NOTICE
Last Updated: August 19, 2021
Unless otherwise expressly stated, capitalized terms in this Notice have the same meaning as defined in the Privacy Notice.
Scope of Notice
This Cookie Notice supplements the information contained in the Privacy Notice by explaining how we and our business partners and services providers use cookies and related technologies in the course of managing and providing our online services and our communications to you. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In some cases, we may use cookies and related technologies described in this Cookie Notice to collect personal information, or to collect information that becomes personal information if we combine it with other information. For more details about how we process your personal information, please review the Privacy Notice.
What Are Cookies and Related Technologies
Cookies are small data files that are stored on your computer that allow us and our third-party partners and providers to collect certain information about your interactions with our email communications, websites and other online services. We and our third-party partners and providers may also use other, related technologies to collect this information, such as web beacons, pixels, embedded scripts, location-identifying technologies and logging technologies (collectively, “cookies”).
What We Collect When Using Cookies
We and our third-party providers and partners may use cookies to automatically collect certain types of usage information when you visit or interact with our email communications, websites and other online services, including the personal information identified in the Our Collection of Personal Information section of our Privacy Notice. For example, we may collect log data about your device and its software, such as your IP address, operating system, browser type, date/time of your visit, and other similar information. We may also collect analytics data or use third-party analytics tools such as Google Analytics to help us measure usage and activity trends for our Services and better understand our customer/member base.
Our third-party providers and partners may also directly collect personal information about your online activities over time and across different websites when you use our websites and online services.
How We Use That Information
We may use the data collected through cookies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit our websites and other online services; (b) provide and monitor the effectiveness of our websites and other online services; (c) monitor online usage and activities of our websites and other online services; (d) diagnose errors and problems with our websites and other online services; (e) otherwise plan for and enhance our websites and other online services; and (f) facilitate the other purposes identified in the Our Use of Personal Information section of our Privacy Notice. We and our advertising partners also use the information we collect through cookies to understand your browsing activities, including across unaffiliated third-party sites, so that we can deliver information and advertisements about our services that may be of interest to you.
Please note that we link some of the personal information we collect through cookies with the other personal information that we collect about you and for the purposes described in the Our Collection of Personal Information and Our Use of Personal Information sections of our Privacy Notice.
Your Choices About Cookies
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using our websites and other online services, as some features and offerings may not work properly. Depending on your device and operating system, you may not be able to delete or block all cookies. In addition, if you want to reject cookies across all your browsers and devices, you will need to do so on each browser on each device you actively use. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.
Our Service uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). For more information on the use of Google Analytics, please visit Google’s privacy policy here. You can also view Google’s currently available opt-out options here.
Your Choices About Online Ads
To learn more about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit the Digital Advertising Alliance’s (DAA) resources and/or the Network Advertising Initiative’s (NAI) online resources, at www.aboutads.info/choices or http://www.networkadvertising.org/choices/ and you can opt-out of receiving some interest-based advertisements on mobile apps by visiting http://www.aboutads.info/appchoices. You may also be able to limit interest-based advertising through the settings menu on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest-based ads” (Android). You may also be able to opt-out of some — but not all — interest-based advertising served by mobile ad networks by visiting http://youradchoices.com/appchoices and downloading the mobile AppChoices app.
Please note that when you opt out of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us or on our Services. It means that the online ads that you do see from DAA program participants should not be based on your interests. We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, third parties may still use cookies to collect information about your use of our Services, including for analytics and fraud prevention as well as any other purpose permitted under the DAA’s Principles.
Updates to This Cookie Notice
We will update this Cookie Notice from time to time. When we make changes to this Cookie Notice, we will change the “Last Updated” at the beginning of this Cookie Notice.
